University of Pikeville

IT Services Department

Helpdesk Hours:
Monday-Friday 8 a.m. to 5 p.m.
(606) 218-5300
Email: helpdesk@upike.edu

Submit Helpdesk Ticket

Policies & Procedures

UPIKE has developed and instituted policies as a way to ensure the continued offering of consistent, modern and innovative services hinged upon the university’s growing telecommunications and computing infrastructure.

Acceptable User Policy

UPIKE provides computing and networking services for university students, faculty and staff. A UPIKE network account is a privilege, and the following usage guidelines have been established for this system.

Users are expected to act ethically, responsibly and legally or risk forfeiture of their network accounts. Unacceptable conduct may include:

● Maliciously interfering with the normal ability of others to use a computer and network resources

● Masquerading as another user

● Violating the privacy of others; files and accounts

● Violating software copyright and/or licensing agreements

● Abusing computing facilities at other sites through network connections from UPIKE

● Using UPIKE accounts for personal business

Use of a UPIKE network account must comply with all federal, Kentucky and other applicable law; all applicable contracts and licenses; and university policies as articulated in the student, faculty and staff handbooks. These laws, contracts, licenses, and policies include the laws pertaining to defamation, privacy, civil rights, copyright, trademark, obscenity and child pornography; the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act, which prohibit; hacking cracking, and similar activities; and the university’s sexual harassment policy.

While UPIKE’s administration desires to provide a reasonable level of privacy, users should be aware that the data they create or send on the university networks and systems (documents, email, voice messages, etc.) remains the property of UPIKE. Because of the need to protect the university’s networks and systems, the administration cannot and will not guarantee the confidentiality of information stored or sent on any network device or system owned or operated by UPIKE.

For security and network maintenance purposes, authorized individuals within UPIKE may monitor equipment, systems and network traffic at any time. Such access will be governed by the normal expectations of professional conduct. The university reserves the right to audit networks, systems and data on a periodic basis, and further as needed, to ensure compliance with this policy and to fulfill any obligations the University may have under applicable local, state, federal or international laws and regulations.

Any person who violates any provision of this policy, or other relevant university policies, or of applicable city, state, or federal laws or regulations may face disciplinary action up to and including termination or expulsion.