Below is a list of frequently asked questions. Please click on a question from the list. If you have a question that is not listed or if you need help with any solution provided here, please contact the Information & Technology Services help desk at helpdesk@upike.edu.

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How do I use the campus wireless Internet?
Why is my computer slow/acting funny?
Why is my computer sluggish when I surf the Internet?
I cannot log on to my computer. What do I do?
I cannot log in to my e-mail. What do I do?
I cannot log in to my Angel account. What do I do?
Where can I find information about using Microsoft Office 2010?
Which should I use: Mozilla Firefox or Google Chrome?
What are some good practices for backing up my documents?

How do I use the campus wireless Internet?

• Bring your laptop to the Information and Technology Services department or the Allara Public Library and we will install the wireless key that will enable your laptop or mobile device for PCnet wireless.

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Why is my computer slow/acting funny?

Many things can inhibit computer performance. The following is a list of potential reasons why your computer is slow:

• Your computer does not have enough RAM for current computing requirements. You should have at least 2 GB of RAM for your computer to efficiently perform. If your computer is slow due to outdated hardware, you may need to upgrade your RAM or purchase a new computer.
• Your computer could have a lot of “junk files” left over from software that has been removed. To remedy this, you could run “CCleaner,” a free software package that removes unneeded files to help increase system performance. Check the CCleaner documentation before installing to see if it is what you need.
• Your computer could have a lot of spyware or malware which drains system resources. There are many ways to remedy this. You could download free anti-virus software, such as Microsoft Security Essentials. In the event you have malware, you could download Malwarebytes. Note that in some cases your virus issues could be in such a condition that a simple scan will not remove all that is plaguing your computer.

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Why is my computer sluggish when I surf the Internet?

Many things can cause your Internet access to be slow. The following are some of the possible reasons.

• Typically, spyware, malware and viruses can cause Internet performance to diminish drastically. By scanning your computer for such threats, and removing them, you should experience an increase in overall performance. There are many free anti-virus software packages available online. See “Why is my computer slow/acting funny?” for suggestions.
• Your browser could be loaded down with toolbars, such as Yahoo, Google, Mywebsearch, MSN, Alexa, or Zango. By uninstalling these toolbars you could free up system resources allowing for a smoother browsing performance.

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I cannot log on to my computer. What do I do?

• Check your keyboard to see if CAPS LOCK is on. Usually your keyboard has an indicator light that shows if CAPS LOCK is on. Passwords are typically case sensitive.
• Make sure your computer location is set to PCNET.
• If you have forgotten your password, you can visit the Mypassword to reset your password. To learn more about the Mypassword application, click here.
• Your computer may be in the remediation network and needs setup for Bradford.   You must have an up to date antivirus, windows updates, and the bradford client.

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I cannot log in to my e-mail. What do I do?

• Check your keyboard to see if CAPS LOCK is on. Usually your keyboard has an indicator light that shows if CAPS LOCK is on. Passwords are typically case sensitive.
• If you have forgotten your password, you can visit the Mypassword to reset your password. To learn more about the Mypassword application, click here.
• If Outlook is not working correctly, you can access your e-mail by pointing your Web browser to http://www.upike.edu/home/webmail.
• Information and Technology Services will assist you in fixing your Outlook configuration in the event that your Outlook application is not working correctly.

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I cannot log in to my Joule account. What do I do?

• Check your keyboard to see if CAPS LOCK is on. Usually your keyboard has an indicator light that shows if CAPS LOCK is on. Passwords are typically case sensitive.
• If you have forgotten your password, you can visit the Mypassword to reset your password. To learn more about the Mypassword application, click here.

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Where can I find information about using Microsoft Office 2010?

• Quick Reference Guides provided by CustomGuide are available for download from this Web site. You can learn more about CustomGuide by going to www.customguide.com.
• Microsoft provides training courses online that are easy to use and teach you everything you need to know about using Microsoft Office software.

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Which should I use: Mozilla Firefox or Google Chrome?

• Google Chrome is a newer product. It provides you with a unique and fresh way to browse and is secure. Download Chrome
• Mozilla Firefox provides a wide variety of customization options that enhance the functionality of your browsing experience. It is also a more secure Web browser. Download Firefox

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What are some good practices for backing up my documents?

• Documents are typically backed up on USB drives, external hard drives, folders on the network, or writable CD’s and DVD's.
• You want to make sure that your sensitive documents containing private information, such as social security numbers, bank account numbers and credit card information, are secure. To do so, you may wish to encrypt your information.

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